Section 1
Introduction & Acceptance
Welcome to RoomieLink KE (“RoomieLink”, “we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our platform, website, and services
(collectively, the “Service”).
By creating an account, browsing, or using the Service, you agree to be bound by these Terms.
If you do not agree, please do not use the Service.
⚠️ Important: RoomieLink is an evolving service. Features, policies, and pricing
may change as the platform develops. We will notify you of significant changes via email or
in-app notification.
Section 2
Definitions
- “User” — any person who accesses or uses the Service.
- “Listing” — a room, property, or shared space offered for rent or occupancy.
- “Roommate” — a person seeking to share accommodation.
- “Host” — a User who creates a Listing.
- “Seeker” — a User who browses Listings or Roommate profiles.
- “Verified” — a User or Listing that has passed RoomieLink’s verification process.
- “Content” — all text, images, videos, and data posted on the Service.
Section 3
Eligibility
You must be at least 18 years old to create an account and use the Service.
By using RoomieLink, you represent that you are legally capable of entering into binding contracts.
You must provide accurate, current, and complete information during registration and keep it updated.
Section 4
User Accounts
- You are responsible for safeguarding your login credentials.
- You must never share your password, OTP, or M-Pesa PIN with anyone.
- You are liable for all activity conducted through your account.
- Notify us immediately if you suspect unauthorised access.
- We reserve the right to suspend or terminate accounts that violate these Terms.
🔐 Security first: RoomieLink will never ask for your M-Pesa PIN,
password, or OTP. If anyone does — report them immediately.
Section 5
Listings & Content
Hosts are responsible for the accuracy of their Listings. You agree that:
- All Listings must be genuine, available, and accurately described.
- You must not post misleading prices, stolen photos, or false information.
- Listings with suspicious or fraudulent content will be removed.
- RoomieLink may verify Listings and moderate content at our discretion.
- You retain ownership of your Content but grant us a license to display it on the Service.
Section 6
Safety & Prohibited Conduct
To keep RoomieLink safe and trustworthy, the following are strictly prohibited:
- ❌ Requesting or sharing OTPs, passwords, or M-Pesa PINs.
- ❌ Asking for payments before a room viewing.
- ❌ Harassment, threats, or abusive behaviour.
- ❌ Posting fake or misleading Listings.
- ❌ Off-platform payment requests (e.g., WhatsApp, direct M-Pesa).
- ❌ Using the Service for any unlawful purpose.
Violations may result in immediate account suspension, reporting to authorities, and a permanent ban.
📣 Report suspicious activity — use the Report button on any Listing or User profile.
We review every report in good faith.
Section 7
Payments & Fees
RoomieLink offers free and paid plans (Verified, Owner Pro, etc.). Paid plans provide additional features
and visibility.
- Payments are processed securely via M-Pesa (STK Push) or other supported gateways.
- You authorise us to charge your selected payment method for the applicable fees.
- Fees are non-refundable unless otherwise stated.
- RoomieLink is not a party to any rental agreement between Users.
Note: Never send money directly to a Host before viewing the room. Use the platform’s
payment flow when available.
Section 8
Privacy & Data Protection
Your privacy matters to us. RoomieLink collects and processes personal data in accordance with
our Privacy Policy and Kenyan data protection laws.
- We collect information you provide: name, email, phone, location, and preferences.
- We use your data to provide, improve, and secure the Service.
- We do not sell your personal data to third parties.
- You may request data deletion by contacting support.
- Essential cookies and local storage are used for session management.
Read our full Privacy Policy (available in the Safety Centre).
Section 9
Intellectual Property
All content on RoomieLink — including logos, design, text, and code — is owned by RoomieLink KE
or its licensors and is protected by copyright and trademark laws.
- You may not copy, reproduce, or distribute our content without prior written consent.
- You retain rights to your User Content but grant us a worldwide, royalty-free license to display it.
Section 10
Termination
We may terminate or suspend your account at any time, without notice, if:
- You violate these Terms.
- You engage in fraudulent or harmful activity.
- We are required to do so by law.
You may delete your account at any time via your Profile settings or by contacting us.
Section 11
Disclaimers & Limitation of Liability
RoomieLink provides the Service “as is” and “as available”. We do not guarantee that:
- The Service will be uninterrupted or error-free.
- Listings are accurate, safe, or suitable.
- Verification badges guarantee the identity or safety of any User.
To the fullest extent permitted by law, RoomieLink is not liable for:
- Any disputes, injuries, or losses arising from User interactions.
- Any financial or property loss resulting from a Listing or Roommate agreement.
- Third-party actions or content on the Service.
You use the Service at your own risk. Always follow the Safety Centre guidelines.
Section 12
Indemnification
You agree to indemnify and hold RoomieLink, its affiliates, and employees harmless from any claims,
damages, or expenses arising from:
- Your use of the Service.
- Your violation of these Terms.
- Your interaction with other Users.
Section 13
Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of Kenya.
Any disputes arising from the Service shall be resolved through:
- Friendly negotiation — we encourage open communication.
- Mediation — if negotiation fails, we will attempt mediation in good faith.
- Arbitration or court — as a last resort, disputes may be settled in Kenyan courts.
Section 14
Changes to Terms
RoomieLink may update these Terms from time to time. We will notify you of material changes via:
- Email to your registered address.
- In-app notification or banner on the website.
- Updating the “Effective Date” at the top of this page.
Continued use of the Service after changes constitutes acceptance of the revised Terms.
Section 15
Contact Us
If you have any questions, concerns, or feedback, please reach out:
We aim to respond within 24–48 hours on business days.