Safety Centre

Your safety is non-negotiable. Use these tools and guidelines every time.

🛡️ Before you pay

Never send money before viewing the room
Never pay via personal M-Pesa to an unknown number
Use the platform’s payment flow when available
Ask for a written agreement or receipt
Verify the landlord or agent identity

💬 Safe messaging

Keep all conversations inside RoomieLink
Never share OTP, password or PIN
Be wary of anyone pushing you to WhatsApp for payments
Report messages that pressure urgent payment
Our chat blocks common scam keywords

🏠 Viewing a room

Visit during daylight hours
Take a friend or use Agent Viewing
Check water, electricity, locks and neighbourhood
Meet the actual owner or authorised agent
Trust your instincts — walk away if something feels off

🚨 Report & block

Report suspicious listings or users from their profile or details page
Block anyone who violates guidelines
Contact support if you feel threatened
In an emergency call 999 or 112
Verification badge ≠ guarantee of safety

🚩 Common scams to watch out for

"Too good to be true" pricing
Requests for payment before viewing
Pressure to pay via WhatsApp or personal M-Pesa
Listings with no photos or stolen photos
Landlords who won't meet in person
Requests for OTP, PIN or password

✅ Before you view a room

I have the exact address and landlord/agent contact I am visiting during daylight hours I am taking a friend or using Agent Viewing I have asked about water, electricity and security I will NOT pay anything before viewing

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📋 Report a listing 👤 Report a profile 📧 Contact support